Privacy Policy

1. Who we are

Limitless Ops AI is a United Kingdom business that designs and installs enquiry response, qualification, routing and follow-up systems for lead-driven businesses.

For privacy questions or requests, contact samuel@limitlessopsai.com.

2. Information we collect

When you request a free audit or contact us, we may collect:

• Your name, work email, role and optional telephone number.
• Your business name, website, team size and approximate enquiry volume.
• Information about your current tools, suspected enquiry leaks and what you want reviewed.
• Messages and business details you choose to enter into the website chat assistant.
• Referral, campaign and page information used to understand how the enquiry reached us.
• Technical information normally produced when a website is accessed, such as device, browser and basic analytics data.

3. How we use information

We use submitted information to:

• Prepare and respond to your audit request.
• Contact you about the enquiry or a call you booked.
• Understand your current enquiry route and recommend what is worth reviewing first.
• Answer website-chat questions, preserve the context of the conversation and improve the assistant.
• Operate, secure and improve the website and enquiry process.
• Maintain appropriate business records and meet legal obligations.

We generally process audit-request information because you asked us to take steps before a possible engagement and because we have a legitimate interest in responding to, managing and improving genuine business enquiries.

4. Who receives information

We do not sell personal information. We may use service providers for website hosting, website chat, workflow automation, email delivery, analytics and appointment scheduling. The current website may pass relevant information through services such as Vercel, Voiceflow, n8n, email providers and Google Calendar when those features are used.

Providers receive only the information needed to perform their role and operate under their own security and privacy terms.

5. Retention and security

We keep enquiry information only for as long as reasonably necessary to respond, manage a potential or active business relationship, improve our process and meet legal requirements. You can ask us to delete information that is no longer required.

We use reasonable organisational and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

6. International services

Some technology providers may process information outside the United Kingdom. Where applicable, those providers are responsible for using recognised transfer safeguards and contractual protections.

7. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, delete or restrict the use of your personal information, object to certain processing, or request a portable copy.

To make a request, email samuel@limitlessopsai.com. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

8. Website chat assistant

The optional website chat is provided through Voiceflow. Voiceflow’s external chat software is not loaded until you choose to open the assistant. At that point, Voiceflow and its infrastructure may process the technical information needed to provide the widget and the messages you enter when you use it. Limitless Ops AI may review chat transcripts to respond to enquiries, assess assistant quality and investigate errors or misuse.

Do not enter passwords, login credentials, payment details, confidential access information or sensitive personal information into the chat. The assistant must not be treated as confirmation that a booking, message, CRM update or other external action has occurred unless the connected service separately confirms it.

9. Cookies and third-party tools

The core website does not require an account. Basic analytics may be used to understand website performance. Optional third-party services, including the website chat and Google Calendar booking view, may set or read their own cookies or similar storage after you choose to load those features. Their privacy notices apply to those services.

10. Changes to this policy

We may update this policy when the website, service providers or data-handling process changes. The latest version will be published on this page with an updated date.