When should a completed job or appointment trigger a review request?
We agree a genuine completion event, suitable timing and exclusions unrelated to customer sentiment. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
Can we ask only customers who gave positive feedback?
We state that selective positive-review solicitation is outside this service; keep the feedback and review paths separate. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
Can we offer a discount or reward for leaving a review?
Exclude incentives and check the chosen platform rules before any request workflow is approved. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
Can requests use our existing CRM, email or messaging tools?
We verify the exact trigger, channel, permission and costs; do not promise every platform. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
How do we avoid asking the same customer repeatedly?
We define request history, frequency caps, stop conditions and uncertain-delivery handling. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
What happens when someone leaves a negative review?
Route it for a calm human response; do not promise removal or divert criticism away from public review access. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
Can you help correct inconsistent business details on our profiles?
Review only confirmed public facts and owner-approved profiles; do not invent an address or create a listing by implication. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
How would we measure progress without promising more five-star reviews?
We separate requests attempted, confirmed delivery where available, genuine reviews and response handling; no guaranteed rating change. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.
What affects setup cost, ongoing fees and the time to launch?
We explain channels, integrations, volumes, profile access, approvals and support responsibility without a universal price or deadline. The audit keeps reviews & reputation bespoke and bounded: what is verified can be scoped, and what is uncertain stays outside the proposal until it is checked.